Refund & Return Policy
UBS Hosting
At UBS Hosting, we strive to provide reliable and high-quality hosting services. This Refund & Return Policy explains the conditions under which refunds may be issued for our services.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for new customers purchasing shared hosting plans. If you are not satisfied with our services within the first 30 days, you may request a full refund.
The guarantee applies only to:
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Shared Hosting Plans
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First-time account purchases
Non-Refundable Services
The following services are non-refundable:
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Domain name registrations or transfers
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SSL certificates
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Email hosting services
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VPS or dedicated server services
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Setup or installation fees
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Third-party software or licenses
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Renewal payments after the initial term
These services cannot be refunded once they have been activated.
Refund Eligibility
To qualify for a refund:
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The refund request must be made within 30 days of the original purchase
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The service must not violate our Terms of Service
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Accounts suspended due to abuse, illegal activity, or policy violations are not eligible for refunds.
How to Request a Refund
To request a refund, please contact our support team.
Provide the following details:
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Your full name
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Account email address
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Order or invoice number
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Reason for the refund request
Support Email: domain@ubshosting.co.za
Our team will review your request and respond within 3–5 business days.
Processing Refunds
Approved refunds will be processed using the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider, but typically take 5–10 business days.
Service Cancellation
If you wish to cancel your hosting service, you must submit a cancellation request through your account dashboard or by contacting our support team.
Failure to cancel before the renewal date may result in automatic billing.
Policy Updates
UBS Hosting reserves the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page and become effective immediately.
Contact Us
If you have any questions about this policy, please contact us:
UBS Hosting Support Team
Email: domain@ubshosting.com
Website: www.ubshosting.com
